Exchange

Return process:

For registered customers:

1. Log in to your personal account and select My Orders

2. Select the specific order that contains the product(s) you wish to return

3. Select the specific product(s) you wish to return from the products in the order

4. Click on continue to finalise the return

5. Select the reason for return from the drop down list

6. Attach a picture of the product(s) you wish to return

7. Click on the button to finalise the return

 

Non-registered customers:

1. Open the Customer Service menu

2. Enter your order number and the postcode to which the package was delivered

3. Select the product(s) you wish to return from the list

4. Click on the Continue button to finalise the return

5. Select the reason for return from the drop down list

6. Attach a picture of the product(s) you wish to return

7. Click on the button to finalise the return

 

Gyik:

I received my package, but not all the products I ordered were included.

- Products ordered at the same time will be sent in several separate packages for security reasons. A My orders under Order, if you have multiple tracking numbers, your order will be sent in multiple packages.

Wrong product received.

- If you have received the wrong product, start the return process by selecting the product that did not arrive and then select the option " Package contents do not match my order " as the reason for return

- To start the return process:

o As a registered customer, log in to the My Orders as a registered customer

o If you are not a registered customer, please log in to the Customer Service at

 

Damaged package arrived with damaged product inside.

- If a damaged product has arrived, start the return process and select the option " Damaged product received " as the reason for return

- To start the return process:

o As a registered customer, log in to the My Orders as a registered customer

o Without being a registered customer, please log in to the Customer Service at

 

 

The product is not compatible with the part for my car.

- If the product you have ordered is not compatible with your car, start the return process and select the option "not compatible with my car " as the reason for return

- For incompatible parts, we can only accept returns for products that have not yet been installed

- To start the return process:

o As a registered customer, log in to My Orders as a registered customer

o Without being a registered customer, please log in to the Customer Service at

You have received a faulty product.

- If you have received a faulty product , start the warranty return process and select Faulty product received as the reason for return

- To start the return process:

o As a registered customer, log in to the My Orders as a registered customer

o Without being a registered customer, please log in to the Customer Service at

 

 

 

Draft Return Form - Withdrawal Form

- Select products to return (in case a product is missing, it should be selected, If a damaged product has been received, start the return process and select the damaged product option as the reason for return

- To start the return process:

o As a registered customer, log in to the My Orders as a registered customer

o Without being a registered customer, please log in to the Customer Service at

1. what was missing)

 

Complete the list below one by one for the products you wish to return

2. Drop down menu about the reason for return

 

a. The contents of the package do not match my order

i. Item number input field to see what was sent instead

ii. Image of the item that arrived instead

 

 

b. Damaged product received

i. Is the shipping box damaged?

1. Yes

a. Picture of the box

2. No

ii. Is the product packaging damaged?

1. Yes

a. Picture of the packaging

2. No

iii. Is the product damaged?

1. Yes

a. 3 pictures of the product

2. No

a. There is little point in continuing the process

 

c. Not compatible with my car

i. Enter the VIN

ii. Is the product installed?

1. Yes

a. Product is not returnable

2. No

a. Picture of the product from at least 3 different angles

b. Detailed description of why it is not compatible

 

d. Defective product received (warranty handling)

i. Product installed?

1. Yes

a. Can the fault be identified without installation?

i. Yes

ii. No

ii. Picture of the part

iii. Detailed description of the fault

 

• How does warranty administration work?

  1. For a maximum of 1 year after receiving the order, you can indicate that you would like to return the product via the menu item for returning the product.

  2. The items must be repackaged, together with the invoice and warranty card, and prepared for return shipment.

  3. The cost of returning the product is borne by the seller. After specifying the data and date, a courier service is sent for the package, which is returned to the logistics center.

  4. When the part arrives back, the investigation begins.

  5. It takes 2-3 weeks to process the application.

  6. After the results of the test, we will contact the customer:

  -  If the warranty can be enforced based on the result, we will send the replacement part to the customer. Or you can choose a refund.

  -  If, based on the test, the warranty cannot be enforced, the product will not be exchanged or refunded. The tested product will be returned upon request - AutoAz will pay the cost of the return. If you do not request the return of the product, we will destroy it.

  • The warranty is valid for 1 year from the date of receipt of the product.

  • In the event of a warranty claim, the seller bears the costs of returning the old part.

  • If a used part of another category is returned, the guarantee cannot be enforced.

  • In the case of connected damage, the damage caused to other parts can also be claimed.

  The seller is not liable for a warranty for a fault that can be blamed on the buyer, the reason(s) of which are as follows:

  • In case of natural wear and tear

  • In case of improper use

  • In case of poor or missing maintenance of the goods

  • In case of inappropriate or unprofessional use

  • Faulty installation, especially if the ordered part is obviously not suitable

  • Ignoring instructions for use

  • In case of faulty handling or repair

  • In case of missing parts

  • The label on the packaging must not be missing, dirty, or contain additional markings or inscriptions.

  • The product cannot be accurately identified

  • If the returned product does not match the one sent.