Right of cancellation

Cancellation, warranty and guarantee

Right of withdrawal/cancellation

Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from or terminate the contract without giving any reason within 14 days of receipt of the ordered product (withdrawal and termination are hereinafter referred to collectively as withdrawal), return the ordered product.

All our customers have 14 days from the date of delivery to withdraw from the purchase. In the case of a secure order, you have 365 days to exercise your right of withdrawal.

In all cases, the return postage of the parcel is at the expense of the consumer, both for standard and oversized parcels. The cost of returning products under guarantee within the guarantee period is borne by the seller.

The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

In the event of defective performance, the legal provisions in force in the country concerned shall apply.

The cost of returning the product shall be borne by the Consumer, and the company shall not be liable for this cost.


In all cases, the guarantee period shall begin on delivery of the product to the consumer. The warranty periods for the products listed in Annex 1 of Government Decree 151/2003 (IX.22.) are as follows:

The seller is not liable for a warranty for a fault that can be blamed on the buyer, the reason(s) of which are as follows:

• In case of natural wear and tear

• In case of improper use

• In case of poor or missing maintenance of the goods

• In case of inappropriate or unprofessional use

• Faulty installation, especially if the ordered part is obviously not suitable

• Ignoring instructions for use

• In case of faulty handling or repair

• In case of missing parts

• The label on the packaging must not be missing, dirty, or contain additional markings or inscriptions.

• The product cannot be accurately identified

• If the returned product does not match the one sent.


How does warranty administration work?

1. For a maximum of 1 year after receiving the order, you can indicate that you would like to return the product via the menu item for returning the product.

2. The items must be repackaged, together with the invoice and warranty card, and prepared for return shipment.

3. The cost of returning the product is borne by the seller. After specifying the data and date, a courier service is sent for the package, which is returned to the logistics center.

4. When the part arrives back, the investigation begins.

5. It takes 2-3 weeks to process the application.

6. After the results of the test, we will contact the customer:

-  If the warranty can be enforced based on the result, we will send the replacement part to the customer. Or you can choose a refund.

- If, based on the test, the warranty cannot be enforced, the product will not be exchanged or refunded. The tested product will be returned upon request - AutoAz will pay the cost of the return. If you do not request the return of the product, we will destroy it.

• The warranty is valid for 1 year from the date of receipt of the product.

• In the event of a warranty claim, the seller bears the costs of returning the old part.

• If a used part of another category is returned, the guarantee cannot be enforced.

• In the case of connected damage, the damage caused to other parts can also be claimed.